How To Resolve QuickBooks Payroll Update Error 12152

QuickBooks Payroll Update Error 12152 is an error that occurs when updating or downloading payroll updates in QuickBooks Desktop. It can be caused by various factors, including network connectivity issues, problems with the internet browser, or conflicts with third-party applications. Here are some steps you can take to resolve QuickBooks Payroll Update Error 12152:


  1. Verify your internet connection: Ensure that you have a stable and reliable internet connection. If you're using a wireless connection, try switching to a wired connection to rule out any potential connectivity issues.
  2. Check your internet browser settings: Make sure that your internet browser is up to date and configured correctly. Clear the cache, temporary internet files, and cookies from your browser. Also, ensure that the SSL settings are enabled and set to the default level.
  3. Configure your firewall and antivirus settings: Temporarily disable your firewall and antivirus software to see if they are causing any conflicts with QuickBooks updates. If the error is resolved after disabling them, you may need to add exceptions or allow QuickBooks through your firewall and antivirus software.
  4. Reset Internet Explorer settings: QuickBooks uses Internet Explorer components for certain operations, including payroll updates. Resetting the Internet Explorer settings to default can help resolve issues related to the browser. Here's how:

a. Close QuickBooks and open Internet Explorer.

b. Go to the Tools menu and select Internet Options.

c. In the Internet Options window, go to the Advanced tab.

d. Click on the Reset button and follow the prompts to reset the settings.

e. After the reset is complete, restart your computer and try updating QuickBooks Payroll again.

  1. Run QuickBooks as Administrator: Right-click on the QuickBooks Desktop icon and select Run as Administrator. Running QuickBooks with administrative privileges can provide it with the necessary permissions to complete the update process.
  2. Update QuickBooks to the latest release: Ensure that you have the latest updates and patches installed for your version of QuickBooks Desktop. Go to the Help menu and select Update QuickBooks. Click on the Update Now tab and install any available updates.
  3. Perform a clean install of QuickBooks: If the error persists after trying the above steps, you may need to perform a clean install of QuickBooks. This involves uninstalling and reinstalling the software to ensure a fresh installation. Before proceeding, make sure to create a backup of your company file and have your QuickBooks product and license information available. Follow the steps outlined in Intuit's clean install guide for QuickBooks: https://quickbooks.intuit.com/learn-support/en-us/install-or-update-products/clean-install-quickbooks-desktop/00/203432

If you're still experiencing QuickBooks Payroll Update Error 12152 after following these steps, it's recommended to contact QuickBooks Support for further assistance. They have specialized resources and tools to help diagnose and troubleshoot payroll update issues specific to your QuickBooks setup.

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